In-person banking will be limited at Northwest Bank branches beginning Monday as the number of COVID-19 cases in the region continue to rise.

Northwest officials announced Thursday the decision to limit access to its branch lobbies and move to serve customers at drive thru locations and alternative banking channels —a preventative measure employed this past spring with minimal customer impact, according to a media statement.

Northwest Bank lobbies will be open by appointment only during normal business hours to control the number of people in a branch at any one time. 

Customers who need to access a safe deposit box or have banking needs that can only be addressed in person can schedule an appointment one of two ways:

• Calling their preferred Northwest office or calling or emailing their preferred Northwest banker.

• Using an online appointment scheduler — customers can select their preferred location and enter their name, email address, telephone number and desired appointment date and time to schedule a call or in-person appointment.

All Northwest drive thrus will remain open during normal business hours.

Bank officials encourage customers to use channels like Northwest Online and Mobile Banking, its network of free and deposit-accepting ATMs and telephone banking, which allow 24/7 access to check balances, make deposits and payments, get cash and more. Customers can learn more at

The media statement said these temporary changes are being made out of an abundance of caution as preventative measures to decrease the number of people interacting within branches and create greater social distance between Northwest teams and customers, as recommended by the Federal Coronavirus Task Force and Centers for Disease Control (CDC).

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